Frequently Asked Questions
Everything you need to know about outfitting your pup in style.
How do I find the right size for my dog?
To ensure the perfect fit, measure your dog's chest girth and back length. Refer to our size guide on each product page, as fits can vary between parkas, raincoats, and sweaters.
What is your return and exchange policy?
We offer a 30-day return policy for items in original, unworn condition with tags attached. Please note that for hygiene reasons, items covered in pet hair cannot be accepted.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within Canada and the USA. Expedited shipping options are available at checkout for those who need their gear sooner.
Are Canada Pooch products machine washable?
Most of our apparel is machine washable. We recommend using a cold, gentle cycle and hanging to dry. Always check the specific care label inside your garment for best results.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and order weight.
What materials are used in your vegan-friendly products?
We are proud to be a 100% cruelty-free brand. We use high-quality synthetic downs, faux furs, and durable polyester blends to ensure warmth without using animal-derived materials.